1. Rules of law enforceable:This contract is regulated by rules of law which follow the legislative decree n° 206 ‘Codice del Consumo’  (code of consumption) of 6th September 2005, the directives 90/314/CEE and in particular the L27/12/1977 n° 1084 of ratification and implementation of the international agreements related to the contract of travelling (CCV) signed in Brussels on 23/04/1970

2.Booking and Payment Terms and Conditions: ask for the booking form by e-mail, complete it and return it signed to us (by post or fax). After receiving it we will sent you an email as confirmation of you booking date. As a confirmation from your side we ask a deposit of 20% of the tour cost. On receipt of your deposit, we will send you a confirmation invoice for the balance, which must reach us seven weeks before the start of your holiday. A binding agreement will come into existence between us when we dispatch this invoice. Confirmation of the booking will normally be sent within 7 working days.

The date on which the final balance of your holiday is due is shown on the confirmation invoice. No further reminder is sent. If the balance is not paid in time we reserve the right to cancel your booking, retain your deposit and apply cancellation charges as set out below. If you book a holiday within seven weeks of departure full payment is required at the time of booking.  

After full and final payment for your holiday has been received, you will be sent the accommodation details, route instructions and other information relevant to the holiday in question. This will be sent by post to the address of the party leader. Maps will be handed over by us at the place of your first overnight accommodation.

 

3.Groups: When making a group booking, the booking form must be signed by the person first named on the booking form (the party leader), accepting these booking conditions on behalf of all your party. The confirmation invoice and tour pack for the group will be sent to the party leader. Any questions concerning the holiday from members of the group should be sent to us by the party leader only.

 

4.If you cancel your booking: Should you or any member of your party be forced to cancel your booking, you must do so in writing and this letter must be signed by the person who signed the booking form. The cancellation will take effect from the date that such written notice is received in our office by email and you get our confirm of it: info@ecologicotours.eu  

For a cancellation received more than 49 days before the start date of the holiday the deposit will be forfeited, whilst any other payment towards the cost of the holiday will be refunded. For later cancellations the deposit will be forfeited and any payment towards the holiday will be refunded less the following charges:  

More than 49 days

Deposit: 20% of tour cost

48-35 days before the starting date

30% of tour cost

34-15 days before the starting date

50% of tour cost

14-5 days before the starting date

80% of tour cost

4-1 days before the starting date  

100% of tour cost

 

Modifications of the booking: Any changes after the booking has been made will be subject to a fee of 30 Euros for administration costs. The decrease of the number of participants will be considered as a cancellation and will be refunded according to the above charges. The modifications requested by the clients may not always be possible and Meravigliosa Umbria / Ecologico Tours is not under obligation to carry out any modifications requested.

 

5. Changes or cancellation by us: Very occasionally we have to make changes to a holiday after a booking has been confirmed or cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations we must reserve the right to do so. We feel responsible to give you what we offered, but unfortunately sometimes changes are inevitable. It can be possible that the hotel of your choice hasn’t anymore availability, restaurants can be closed, train timetables can change…

If we have to cancel your holiday or make a significant change before departure (such as a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away, a change of accommodation area for the whole or a major part of the time you are away or a change to the date of departure) we will tell you as soon as possible and you will have the choice of:

(a) accepting the changed arrangements or
(b) taking an alternative holiday (and where this is of a lower price we will refund the difference, but where the price is higher  we may ask you to pay the difference) or
(c) cancelling or accepting the cancellation and receiving a full refund of all payment made.

Meravigliosa Umbria / Ecologico Tours will not, however, be liable to refund any incidental expenses you may have incurred as a result of your booking, such as flights, travel insurance, visas, additional travel arrangements, etc.

   

6.Force majeure: We regret we cannot accept any liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss as a result of, force majeure. Force majeure means any event which we, or the supplier of the service(s) in question, could not, even with all due care, foresee or avoid. Such events include war or threat of war, riots, civil strife, terrorist activities, industrial disputes, fire, natural or nuclear disasters, adverse weather conditions and all similar events outside our control.

 

7. Prices: Prices featured in our brochures or listed on our website may change at any time due to changes in exchange rates, increases in transport, accommodation or other costs, or if government action forces us to do so. Once a confirmation invoice has been issued we will endeavour to abide by that price. Once the holiday has been paid in full we will absorb any subsequent price increases or surcharges.

 

8. Complaints: We are committed to providing excellent care for our guests. However, any complaints regarding a guided tour should be made to the tour leader who will normally take the appropriate action. If at the end of the tour you feel that your complaint was not dealt with satisfactorily you must notify us of your complaint in writing within 15 days of the completion of the tour. On self-guided tours, any complaint regarding accommodation, food, etc. should be made at the time of your stay to the owners or manager of the establishment concerned and to us, Meravigliosa Umbria / Ecologico Tours. Subsequently a letter outlining the complaint should be sent to us on your return. All complaints received are thoroughly investigated and guests are kept informed. We aim to settle all complaints amicably.

 

9. Liabilities: Meravigliosa Umbria/ Ecologico Tours shall not be held liable for any damage caused by the total or partial failure to carry out the contract if such failure is

  1. attributable to the customer

  2. unforeseeable or unavoidable and attributable to a third party unconnected to the Company

  3. as a result of unusual unforeseeable circumstances beyond our control such as strikes, war, civil or political unrest or government action or what is usually known as "force majeure".

  4. a result of an event that we, with all due care, could not foresee or forestall

  5. due to the theft of bicycles

  6. due to the client choosing an inappropriate level of activity, or due to poorly maintained equipment. Our tours have different levels. Every participant should inform himself or herself before departure about what equipment will be necessary for the holiday booked  and whether he or she is in the right physical condition for the level of the booked tour. We are not responsible for injury as a result of health conditions or lack of fitness, injuries incurred cycling or walking either on- or off- road and in particular injuries as a result of inadequately maintained and serviced personal equipment or failure to wear the correct safety equipment, most notably cycle helmets.

Where the Company is found liable for damages in respect of its failure to carry out the contract, the amount is limited to the price of the tour.

 

10. Insurance: We strongly recommend that you protect yourself, your equipment and luggage with a suitable holiday insurance policy. This insurance should also be arranged to cover non-returnable costs should you have to cancel your trip due to unexpected personal circumstances.

11. Data Protection and Privacy
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide (such as name, address, any special needs). We take full responsibility for ensuring the proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements (e.g. hotels). The information may also be provided to public authorities such as customs/immigration if required by them, or as required by law (
Informativa ex. Art 13 D Lgs. 196/03).

 

Please be advised that we make every effort to ensure that all the information given on this site is accurate. All statements and information has been researched and supplied by third parties. The information given is accurate and reliable, to the best of our knowledge. Should errors be found, we will rectify them as quickly as possible. However, we accept no responsibility for errors or inaccuracies

 

12. Organisation: Ecologico Tours GmbH, VAT number CHE-412.548.732: Insurance: Allianz Suisse Bellinzona; Chamber of Commerce: Handelsregister Graubünden Switzerland